2RERO is part of AutoAutos LTD, registered address 31 Everest way, Peterborough, PE7 0LS. UK registered company Number (12267728)
2RERO offers 2 types of digital transportation platforms:
1 is a mobile application. (2RERO).
2 is a website. (www.2rero.com).
If you are unsure if any terms apply to you, please contact us info@2rero.com.
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our platforms. Part 1 (General Provisions) is applicable to all users of our site, whereas Part 2 (Registered User Provisions) is applicable to all users who register themselves with us.
Please read these terms of use carefully before you start to use the site. By using our platforms, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our platforms.
2RERO is a site operated by AUTOAUTOS LTD. We are a limited company registered in England and Wales under company number 12267728 and have our registered office at 31 Everest way, Peterborough, PE 0LS.
1.1 General
1.1.1 Access to our platforms is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our platforms without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
1.1.2 If you choose, or you are provided with password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
1.1.3 You are responsible for making all arrangements necessary for you to have access to our platforms. You are also responsible for ensuring that all persons who access our platforms through your internet connection are aware of these terms, and that they comply with them.
1.1.5 We may record call for training purposes in-house, and reserve the right to call upon these records if a dispute is in existence.
2.1 Prohibited uses
You may use our platforms only for lawful purposes. You may not use our platforms :
2.1.1 In any way that breaches any applicable local, national or international law or regulation.
2.1.2 In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
2.1.3 To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
2.1.4 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
2.1.5 To knowingly transmit any data, send or upload any material that contains viruses, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
2.1.6 to reproduce, duplicate, copy or re-sell any part of our platforms in contravention of the provisions of these Terms.
2.1.7 to access without authority, interfere with, damage or disrupt any part of our platforms , any equipment or network on which our site is stored, any software used in the provision of our platforms , or any equipment or network or software owned or used by any third party.
2.2 Content Standards
2.2.1 These standards set out below apply to any and all materials which you contribute to our platforms (Contributions), and to any interactive services associated with it.
2.2.2 The standards apply to each part of any Contribution as well as to its whole.
2.2.3 Contributions must:
2.2.3.1 Be accurate (where they state facts).
2.2.3.2 Be genuinely held (where they state opinions).
2.2.3.3 Comply with applicable law in the UK and in any country from which they are posted.
2.2.4 Contributions must not:
2.2.4.1 Contain any material which is defamatory of any person.
2.2.4.2 Contain any material which is obscene, offensive, hateful or inflammatory, or promotes sexually explicit material or violence.
2.2.4.3 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
2.2.4.4 Infringe any copyright, database right or trade mark of any other person.
2.2.4.5 Be likely to deceive any person.
2.2.4.6 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
2.2.4.7 Promote any illegal activity.
2.2.4.8 Be likely to harass, upset, embarrass, alarm or annoy any other person.
2.2.4.9 Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
2.3 We retain the right to determine whether there has been a breach of these Terms through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.
2.4.2 A material breach may result in our taking all or any of the following actions:
2.4.2.1 Immediate, temporary or permanent withdrawal of your right to use our platforms.
2.4.2.2 Immediate, temporary or permanent removal of any posting or material uploaded by you to our platforms.
2.4.2.3 Issue of a warning to you.
2.4.2.4 Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
2.4.2.5 Further legal action against you.
2.4.2.6 Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
2.5 We exclude liability for actions taken in response to breaches of these Terms. The responses described in these Terms are not limited, and we may take any other action.
2.6 We are the owner or the licensee of all intellectual property rights in our platforms, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2.7 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our platforms.
2.8 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
2.9 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
2.10 You must not use any part of the materials on our platforms for commercial purposes without obtaining a licence to do so from us or our licensors.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our platforms, or by anyone who may be informed of any of its contents.
We aim to update our platforms regularly, and may change the content at any time. If the need arises, we may suspend access to our platforms, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
2.11 The material displayed on our platforms is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
2.11.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
2.11.2 Any liability for any direct, indirect or consequential loss, damage or theft incurred by any user in connection with our platforms or in connection with the use, inability to use, or results of the use of our platforms. Any websites linked to it, and any materials posted on it; including, without limitation any liability for loss or income or revenue; loss of business, loss of profits or contracts; loss on anticipated savings; loss of data ; and loss of goodwill for any other loss or damage of any kind, however arising and whether caused my tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss damage or theft to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
2.12 Location or mapping information is provided for guidance only. It is based on postcodes, so cannot be an exact indicator of the location of a property. No liability is accepted for the accuracy of postcode or location information.
2.13 This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
2.14 Any responsibility for any claims regards damages, theft or loss lies between the users as the subjects of the contract. AUTOAUTOS LTD do not have jurisdiction to enforce any compensation or filing of a claim by a user.
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
2.15 Whenever you make use of a feature that allows you to upload material to our platforms, or to make contact with other Users, you must comply with our Content Standards. You warrant that any such Contribution does comply with those standards, and you indemnify us for any breach of that warranty.
2.16 Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our platforms constitutes a violation of their intellectual property rights, or of their right to privacy.
2.17 You will not upload material which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
2.12 Location or mapping information is provided for guidance only. It is based on postcodes, so cannot be an exact indicator of the location of a property. No liability is accepted for the accuracy of postcode or location information.
2.18 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other users of our platforms.
2.19 We have the right to remove any material or posting you make on our platforms if, in our opinion, such material does not comply with the Content Standards.
2.20 You may link to our platforms, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
2.21 You must not establish a link from any website that is not owned by you.
2.22 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our Content Standards.
2.23 If you wish to make any use of material on our site other than that set out above, please address your request to feedback@2rero.com.
Where our platforms contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
No User shall acquire or use the word "2RERO" or any variant that includes the word "2RERO" as a trademark or any related intellectual property.
We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you when made. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our site.
If you have any concerns about material that appears on our platforms, please contact feedback@2rero.com.
2.24 Registered Users must:
2.25.1 be at least 18 years old; and
2.25.2 always provide valid and complete contact information and must always have a valid email address and a phone number.
2.26 Registered Users may not misrepresent their identities.
2.27 We reserve the right to reject your registration at any time and for any reason and without notice to you.
2.28 If you are registering on behalf of a business or any corporate body, by registering with us you are confirming that you have the proper authority to bind the business/corporate body on whose behalf you are registering.
2.29 We do not provide any transport services whatsoever. Our role is to provide a platform where potential users of transport services (client) and drivers/ businesses which provide transport services (transport service provider) can find each other.
2.30 It is the role of the parties to select each other on the basis of the services required and the contractual terms and rates offered by each of the parties. We do not carry out vetting of any Registered Users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract.
2.31 Please note that, with regard to any transaction made between drivers and clients, the resulting legal contract is between those parties, and is subject to the terms and conditions of that User or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction.
2.32 The platform (mobile application and website) operates as follows:
2.33.1 clients will post on the platforms requirements they have for transport services (client Listing) with a suggested price.
2.33.2 Transport providers (drivers) will be able to accept or suggest a new price to offer their services on their own terms in response to any clients Listing (Bid).
Bids become legally binding contracts, on their full original terms, once accepted by the client or/and by the driver.
2.34 client Listings and Bids (together Submissions) may be moderated. It will be at our discretion to determine whether a Submission falls within our Content Standards.
2.35 We cannot guarantee how quickly Submissions will be posted on the platforms.
2.36 We are under no obligation to you or any other person to oversee, monitor or moderate the platforms or any other service we provide on the platforms. We reserve the right to remove, or to disable access to, any submission which breaches the Content Standards.
2.37 Submissions may not relate to the transport of any goods whose transport is prohibited by law.
2.38 Submissions that relate to the transport of hazardous goods or other goods, including animals, whose transport is restricted by law may only be made if those goods are packaged correctly, and the Submission states clearly:(drivers and clients must determine whether they are licensed, qualified and legally authorised to handle this kind of materials).
2.39.1 The nature of the goods to be transported;
2.39.2 The details of the transport method required to comply with all relevant laws and regulations.
2.39.3 Full responsibility for compliance with any laws and regulations in relation to the transport of any hazardous or restricted goods lies with the parties to that agreement. Parties transporting goods in breach of any such laws or regulations may be subject to regulatory and/or criminal penalties.
2.36 Registered Users are not permitted to include contact information for the purpose of soliciting sales outside the Site, this may result to the exclusion use of our platforms temporarily or indefinitely.
2.40 transport service provider (Drivers) must:
2.40.1 honour a transaction contract formed with a client;
2.40.2 provide the services for which payment was accepted; and
2.40.3 include all taxes, including VAT, and fees payable by the Buyer for the transport services in any Bid, excluding any import or export duty payable on the goods transported.
2.41 transport service provider must not:
2.41.1 bid against their own Bid, or have associates, or employees do so;
2.41.2 significantly misrepresent their services by not meeting the terms and services description outlined in the Bid;
2.41.3 refuse to accept payment for a service if their Bid is accepted; excluding extenuating factors within the boundaries of the law.
2.41.4 attempt to contact clients directly or make their business identity or contact information available to clients by the use of photographs, images, text or logos. In the event of a transport provider bypassing the platforms or placing fabricated bids in an attempt to avoid platform fees, 2RERO reserves the right to charge the equivalent to what the fee should have been based on the agreed amount. If no bid has been placed or price agreed, 2RERO will determine the deposit/fee price based on 2RERO market value. In addition, 2RERO will charge a £40 + vat administration fee on all transactions plus 5% charged to the transport service provider.
2.42 All Transport Providers must hold relevant insurance documents, allowing them to operate legally within their relative locations and carrying the goods quoted for. We reserve the right to spontaneously check with third party insurance companies, and our partners and DVLA and/ Or DVSA, to whether operators still hold valid insurance policies and licenses.
Buyers must not:
2.43 Submit their own bids to decrease Bids made by Drivers. Users bidding for the provision of services must be wholly independent from the Buyer of those services.
2.44 Neither clients nor transport service provider may interfere with a transaction or offer to buy or supply transport in response to a Client’s Listing outside of the platforms.
2.45 We strongly advise customers and transportation services to avoid sharing any personal contact details, specific locations and bank details via our messaging service on 2RERO. Sensitive information can be shared privately once job sheets have been exchanged between the two parties.
2.46 We will not be obliged to provide any Registered User with due diligence on any other Registered User.
2.47 For each transaction, Buyers and Transport service provider can choose to rate each other by leaving Feedback. Buyers and Transport service providers can leave a rating plus a short comment.
2.48 These ratings are used to determine Feedback Scores. In most cases, Users receive:
2.49.1 5 stars is best rating
2.49.2 1 star is worst rating
2.50 Transport service provider are not permitted to include in their Bids or terms of sale any conditions that limit or restrict the client from leaving feedback.
2.51 clients are not allowed to threaten Transport service provider with negative feedback in order to obtain goods or services not included in the original Client Listing.
2.52 Transport service provider may not require Clients to leave specific feedback. Transport service providers may not demand that Clients withdraw existing feedback. These prohibitions apply to all feedback activity, whether prior to, during, or after delivery of services described in the original Client Listing.
2.53 Feedback comments must comply with rules on feedback listed on the platforms. 2RERO reserves the right to remove or modify feedback left by either the buyer or supplier without prior consent of either parties.
2.54 Rating is a score based on Buyer feedback from previous jobs, representing the trustworthiness of a Supplier on a scale of 1 to 5.
2.55.1 The reputation score of Suppliers is calculated via a formula rounded to the closest double.
2.56 The platform is free to browse for registered users. A deposit fee (Deposit) is payable by the client when a bid / take now is agreed / approved. The Deposit amount payable is deducted from the total value of the bid or take now displayed to the users upon acceptance.
2.57 The deposit is full price of the transportation costs agreed between the two parties.
2.58 On accepting any Bid/ take now job, and a driver is assigned, the Client must pay the Deposit to 2RERO which will be transacted as a pre-authorisation from the client account, and the amount is reserved until the order is completed. We reserve and keep this Deposit as an agent for the Buyer.
2.59 Drivers are responsible for the collection and payment of all VAT associated with the supply of services to clients.
2.60 We may suspend, waive or change the method of calculation or rates of Fees at any time, either permanently or for any limited promotional or other period. Any changes will be described on the Site.
2.61 Transport contracts are formed between Drivers and Clients so the negotiation and agreement of any cancellation and its consequences are matters for them. However, if any of the parties cancels before any transport services have been made, they must refer to our change driver and cancellation first (tables above), if users wish to plead a special circumstances case to recover their Deposit or Fee by making a written request to us for repayment . (No request should be made within 3 days of the date of acceptance of the Bid or Take/Bid now orders), realistic evidence must be submitted to 2RERO.
2.62 We will review all cancellation requests. If appropriate the cancelled transport requirement will be relisted on the Site or deleted from it. The Deposit or the Fee may be refunded at our sole discretion. Any request for a refund of the deposit fee paid should be made within 30 days of the acceptance of the bid. 2RERO cannot be liable for requests outside this timeframe. No cash refund will be provided once the buyer has received the contact details of the Driver via 2RERO. In the event that the Driver is unable to fulfil its obligations as booked then the client must contact 2RERO to find an alternative Driver, only in the event that 2RERO is unable to find an alternative will credit be considered.
2.63 In some circumstances, when a job is listed as flexible and the client job is not completed within a maximum of 1-2 weeks dependant on the selected dates and times, the listing will be removed from the drivers visibility and the prepaid deposit refunded after 2 weeks from the removing from the drivers visibility day.
Nothing herein shall create or be deemed to create any joint venture, agency or partnership relationship between ourselves and any Users whatsoever. Users shall not hold themselves out as implying any such relationship with us.
2.64 A client will only receive £5.00 2RERO discount 3 days after a qualifying bid is accepted.
2.65 All vouchers issued are entirely at the discretion of 2RERO and can be temporarily or permanently withheld if deemed appropriate. £5.00 is only paid out once per user.
2.66 A user that has accumulated credit through recommending 2RERO can use the credit towards the value of 50% of the total order value.
2.67 Introductory credit has no cash value.
2.68 Credit is applied as per 2RERO’s discretion.
2.67 Qualifying Bid = The first bid that is accepted by a user via 2RERO.
2.68 One account per user.
3.00 2RERO will only offer a full money back guarantee only when the users stick to our cancellations terms in (section 26 of 2RERO’s terms and conditions).
3.01 It is the role of the parties to select each other on the basis of the services required and the contractual terms and rates offered by each of the parties. We do not carry out vetting of any Registered Users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract. 2RERO are not liable for any transaction between users.
3.02 Please note that, with regard to any transaction made between Users, the resulting legal contract is between those parties, and is subject to the terms and conditions of that Supplier or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction.
3.03 2RERO innovative technology offers a competitive prices.
3.04 2RERO platform gives the users the chance to set their target price, with the ability to negotiate an acceptable deal for all parties, 2RERO offers price guidelines.
3.04.1 Order details will refer to the variables comprising a monetary quote; job distance, packaging, pick-up date/time, drop-off date/time, storage, assembly, disassembly, inventory, vehicle type.